At RADIIANTBEAUTYBAR, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy to ensure your shopping experience is smooth and hassle-free.
1. Eligibility for Returns and Exchanges
You may return or exchange items purchased from RADIIANTBEAUTYBAR under the following conditions:
- Time Frame: You may return or exchange items within 30 days from the date of delivery.
- Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria.
- Final Sale Items: Certain items marked as “Final Sale” are not eligible for return or exchange. This includes clearance items or items sold at a promotional discount.
2. Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email our customer service team at [email protected] with your order number and the reason for the return or exchange.
- Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
- Packaging: Pack the item securely in its original packaging, including any accessories, tags, and documentation. Write your RA number on the outside of the package.
- Shipping: Ship the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the item is defective or incorrect.
3. Refunds
- Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-10 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
- Shipping Costs: Original shipping costs are non-refundable, except in cases where the item was defective or incorrect.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the same steps as initiating a return. Once we receive your returned item, we will process the exchange and send the new item to you, subject to availability.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item at no cost to you and will either refund or replace the item as desired.
6. International Returns
For international orders, customers are responsible for return shipping costs. Duties and taxes paid on international orders are non-refundable.
7. Contact Us
If you have any questions about our Return and Exchange Policy or need assistance with a return or exchange, please contact us at:
Email: [email protected]